{"id":5314,"date":"2025-03-26T14:53:57","date_gmt":"2025-03-26T07:53:57","guid":{"rendered":"https:\/\/infina.vn\/ho-tro\/?post_type=ht_kb&#038;p=5314"},"modified":"2025-03-26T15:05:33","modified_gmt":"2025-03-26T08:05:33","slug":"important-notice-discontinuation-of-services-for-non-vietnamese-citizens","status":"publish","type":"ht_kb","link":"https:\/\/infina.vn\/ho-tro\/dau-tu\/important-notice-discontinuation-of-services-for-non-vietnamese-citizens\/","title":{"rendered":"Important Notice: Discontinuation of Services for Non-Vietnamese Citizens"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">To ensure compliance with Vietnam\u2019s regulations and policies, Infina would like to inform our valued customers of the following:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Starting from <\/span><b>01\/04\/2025<\/b><span style=\"font-weight: 400;\"> (April 1st), Infina will discontinue services for customers who are not Vietnamese citizens.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After <\/span><b>31\/03\/2025<\/b><span style=\"font-weight: 400;\"> (March 31st), the following features on the Infina app will no longer be available for accounts belonging to the above-mentioned customer group:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deposit\/withdrawal of High Yield Savings Account (T\u00e0i kho\u1ea3n sinh l\u1eddi)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Buying\/selling of Mutual Fund Certificates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Earnings from the High Yield Savings Account (T\u00e0i kho\u1ea3n sinh l\u1eddi)<\/span>&nbsp;<\/li>\n<\/ul>\n<p><strong>We kindly ask affected customers to complete the following actions before 01\/04\/2025 (April 1st):<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withdraw any remaining balance from your High Yield Savings Account or Flexible Savings (if applicable)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sell all mutual fund certificates you currently hold<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact our Customer Support team for assistance with savings withdrawals or mutual fund sales after <\/span><b>01\/04\/2025<\/b><span style=\"font-weight: 400;\"> (April 1st)<\/span>&nbsp;<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For any questions or support, please reach out to our Customer Support team via the following channels:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udcde <\/span><b>Hotline<\/b><span style=\"font-weight: 400;\">: 08 9990 9928<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udcac <\/span><b>Online support<\/b><span style=\"font-weight: 400;\">:<\/span><a href=\"http:\/\/m.me\/infinavietnam\"> <span style=\"font-weight: 400;\">http:\/\/m.me\/infinavietnam<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udce9 <\/span><b>Email<\/b><span style=\"font-weight: 400;\">: hotro@infina.vn<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udcf1 <\/span><b>In-app support<\/b><span style=\"font-weight: 400;\">: Open the Infina app, tap the &#8220;?&#8221; icon, and select &#8220;Live Consultation&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We sincerely appreciate your trust and continued support.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To ensure compliance with Vietnam\u2019s regulations and policies, Infina would like to inform our valued customers of the following: Starting from 01\/04\/2025 (April 1st), Infina will discontinue services for customers who are not Vietnamese citizens. After 31\/03\/2025 (March 31st), the following features on the Infina app will no longer be&#8230;<\/p>\n","protected":false},"author":30,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[85],"ht-kb-tag":[],"_links":{"self":[{"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/ht-kb\/5314"}],"collection":[{"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/comments?post=5314"}],"version-history":[{"count":3,"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/ht-kb\/5314\/revisions"}],"predecessor-version":[{"id":5317,"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/ht-kb\/5314\/revisions\/5317"}],"wp:attachment":[{"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/media?parent=5314"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/ht-kb-category?post=5314"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/infina.vn\/ho-tro\/wp-json\/wp\/v2\/ht-kb-tag?post=5314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}