{"id":25668,"date":"2025-01-03T13:58:47","date_gmt":"2025-01-03T06:58:47","guid":{"rendered":"http:\/\/infina.vn\/blog\/?p=25668"},"modified":"2025-01-03T13:58:47","modified_gmt":"2025-01-03T06:58:47","slug":"feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi","status":"publish","type":"post","link":"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/","title":{"rendered":"Feedback: C\u00f4ng c\u1ee5 x\u00e2y d\u1ef1ng ni\u1ec1m tin th\u01b0\u01a1ng hi\u1ec7u"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-right kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;right&quot;,&quot;id&quot;:&quot;25668&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;2&quot;,&quot;greet&quot;:&quot;\u0110\u00e1nh gi\u00e1 t\u1ea1i \u0111\u00e2y&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Feedback: C\u00f4ng c\u1ee5 x\u00e2y d\u1ef1ng ni\u1ec1m tin th\u01b0\u01a1ng hi\u1ec7u&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 2px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">\u0110\u00e1nh gi\u00e1 t\u1ea1i \u0111\u00e2y<\/span>\n    <\/div>\n    <\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#1_Feedback_la_gi_Khai_niem_cach_su_dung_va_vai_tro_cua_feedback\" title=\"1. Feedback l\u00e0 g\u00ec? Kh\u00e1i ni\u1ec7m, c\u00e1ch s\u1eed d\u1ee5ng v\u00e0 vai tr\u00f2 c\u1ee7a feedback\">1. Feedback l\u00e0 g\u00ec? Kh\u00e1i ni\u1ec7m, c\u00e1ch s\u1eed d\u1ee5ng v\u00e0 vai tr\u00f2 c\u1ee7a feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#2_Feedback_theo_muc_dich_cu_the\" title=\"2. Feedback theo m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3\">2. Feedback theo m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#3_Cac_phong_cach_viet_feedback\" title=\"3. C\u00e1c phong c\u00e1ch vi\u1ebft feedback\">3. C\u00e1c phong c\u00e1ch vi\u1ebft feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#4_Feedback_thuong_duoc_su_dung_o_dau\" title=\"4. Feedback th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u1edf \u0111\u00e2u?\">4. Feedback th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u1edf \u0111\u00e2u?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#5_Tam_quan_trong_cua_feedback_doi_voi_doanh_nghiep\" title=\"5. T\u1ea7m quan tr\u1ecdng c\u1ee7a feedback \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p\">5. T\u1ea7m quan tr\u1ecdng c\u1ee7a feedback \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#6_Chup_feedback_la_gi_Cach_viet_feedback_hay_Lam_the_nao_de_tao_ra_mot_feedback_chat_luong\" title=\"6. Ch\u1ee5p feedback l\u00e0 g\u00ec? C\u00e1ch vi\u1ebft feedback hay? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t feedback ch\u1ea5t l\u01b0\u1ee3ng\">6. Ch\u1ee5p feedback l\u00e0 g\u00ec? C\u00e1ch vi\u1ebft feedback hay? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t feedback ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/infina.vn\/blog\/feedback-cong-cu-xay-dung-niem-tin-thuong-hieu-t-la-gi\/#7_Nhung_luu_y_khi_doc_feedback\" title=\"7. Nh\u1eefng l\u01b0u \u00fd khi \u0111\u1ecdc feedback:\">7. Nh\u1eefng l\u01b0u \u00fd khi \u0111\u1ecdc feedback:<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Feedback_la_gi_Khai_niem_cach_su_dung_va_vai_tro_cua_feedback\"><\/span><b>1. Feedback l\u00e0 g\u00ec? Kh\u00e1i ni\u1ec7m, c\u00e1ch s\u1eed d\u1ee5ng v\u00e0 vai tr\u00f2 c\u1ee7a feedback<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Feedback l\u00e0 thu\u1eadt ng\u1eef ch\u1ec9 ph\u1ea3n h\u1ed3i, \u0111\u00e1nh gi\u00e1 ho\u1eb7c g\u00f3p \u00fd t\u1eeb c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c tr\u1ea3i nghi\u1ec7m c\u1ee5 th\u1ec3. Trong ti\u1ebfng Vi\u1ec7t, feedback th\u01b0\u1eddng \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 ph\u1ea3n h\u1ed3i ho\u1eb7c g\u00f3p \u00fd, c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a d\u1ecbch v\u1ee5. Feedback c\u00f3 th\u1ec3 xu\u1ea5t hi\u1ec7n d\u01b0\u1edbi nhi\u1ec1u h\u00ecnh th\u1ee9c nh\u01b0 l\u1eddi n\u00f3i, v\u0103n b\u1ea3n, h\u00ecnh \u1ea3nh ho\u1eb7c video, v\u00e0 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn nh\u01b0 Shopee, Facebook ho\u1eb7c website doanh nghi\u1ec7p.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-25673\" src=\"http:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/5-300x200.png\" alt=\"Feedback l\u00e0 g\u00ec? Kh\u00e1i ni\u1ec7m, c\u00e1ch s\u1eed d\u1ee5ng v\u00e0 vai tr\u00f2 c\u1ee7a feedback\" width=\"780\" height=\"520\" title=\"\" srcset=\"https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/5-300x200.png 300w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/5-696x464.png 696w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/5-630x420.png 630w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/5.png 750w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">V\u1ec1 ng\u1eef ph\u00e1p, feedback th\u01b0\u1eddng \u0111i k\u00e8m v\u1edbi c\u00e1c gi\u1edbi t\u1eeb nh\u01b0 <\/span><span style=\"font-weight: 400;\">on<\/span><span style=\"font-weight: 400;\"> (ph\u1ea3n h\u1ed3i v\u1ec1 v\u1ea5n \u0111\u1ec1 g\u00ec), <\/span><span style=\"font-weight: 400;\">to<\/span><span style=\"font-weight: 400;\"> (ph\u1ea3n h\u1ed3i cho ai \u0111\u00f3), <\/span><span style=\"font-weight: 400;\">from<\/span><span style=\"font-weight: 400;\"> (ph\u1ea3n h\u1ed3i t\u1eeb ai). Vi\u1ec7c s\u1eed d\u1ee5ng \u0111\u00fang ng\u1eef c\u1ea3nh gi\u00fap feedback tr\u1edf n\u00ean r\u00f5 r\u00e0ng v\u00e0 chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vai tr\u00f2 c\u1ee7a feedback trong kinh doanh l\u00e0 kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn. \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p, feedback gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, x\u00e2y d\u1ef1ng l\u00f2ng tin v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u. \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, feedback l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 chia s\u1ebb tr\u1ea3i nghi\u1ec7m v\u00e0 g\u00f3p ph\u1ea7n c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd s\u1eed d\u1ee5ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Feedback kh\u00e1ch h\u00e0ng, hay c\u00f2n g\u1ecdi l\u00e0 <\/span><span style=\"font-weight: 400;\">Customer Feedback<\/span><span style=\"font-weight: 400;\">, l\u00e0 nh\u1eefng \u0111\u00e1nh gi\u00e1 tr\u1ef1c ti\u1ebfp t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 mong \u0111\u1ee3i v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5 ph\u1ed5 bi\u1ebfn nh\u01b0 <\/span><span style=\"font-weight: 400;\">Feedback Shopee<\/span><span style=\"font-weight: 400;\"> th\u01b0\u1eddng l\u00e0 \u0111\u00e1nh gi\u00e1 sao, nh\u1eadn x\u00e9t v\u0103n b\u1ea3n v\u00e0 h\u00ecnh \u1ea3nh s\u1ea3n ph\u1ea9m th\u1ef1c t\u1ebf.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Feedback_theo_muc_dich_cu_the\"><\/span><b>2. Feedback theo m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Feedback kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 nh\u1eefng l\u1eddi nh\u1eadn x\u00e9t m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u1edbi nhi\u1ec1u m\u1ee5c \u0111\u00edch kh\u00e1c nhau, t\u00f9y v\u00e0o ng\u1eef c\u1ea3nh v\u00e0 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. M\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ph\u1ed5 bi\u1ebfn l\u00e0 <\/span><span style=\"font-weight: 400;\">ch\u1ee5p feedback<\/span><span style=\"font-weight: 400;\">. \u0110\u00e2y l\u00e0 c\u00e1ch kh\u00e1ch h\u00e0ng chia s\u1ebb h\u00ecnh \u1ea3nh th\u1ef1c t\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m sau khi nh\u1eadn h\u00e0ng, th\u01b0\u1eddng \u0111i k\u00e8m v\u1edbi l\u1eddi nh\u1eadn x\u00e9t. V\u00ed d\u1ee5, tr\u00ean Shopee hay c\u00e1c s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed kh\u00e1c, ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng ch\u1ee5p \u1ea3nh s\u1ea3n ph\u1ea9m th\u1ef1c t\u1ebf v\u00e0 \u0111\u0103ng k\u00e8m \u0111\u00e1nh gi\u00e1 sao \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi mua sau c\u00f3 c\u00e1i nh\u00ecn r\u00f5 h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-25676\" src=\"http:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/8-300x200.png\" alt=\"\" width=\"914\" height=\"609\" title=\"\" srcset=\"https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/8-300x200.png 300w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/8-696x464.png 696w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/8-630x420.png 630w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/8.png 750w\" sizes=\"(max-width: 914px) 100vw, 914px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh \u0111\u00f3, <\/span><span style=\"font-weight: 400;\">\u1ea3nh feedback<\/span><span style=\"font-weight: 400;\"> c\u0169ng l\u00e0 c\u00f4ng c\u1ee5 hi\u1ec7u qu\u1ea3 gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng l\u00f2ng tin v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t b\u1ee9c \u1ea3nh th\u1ef1c t\u1ebf, kh\u00f4ng qua ch\u1ec9nh s\u1eeda t\u1eeb kh\u00e1ch h\u00e0ng, lu\u00f4n t\u1ea1o c\u1ea3m gi\u00e1c ch\u00e2n th\u1ef1c v\u00e0 \u0111\u00e1ng tin c\u1eady h\u01a1n so v\u1edbi h\u00ecnh \u1ea3nh qu\u1ea3ng c\u00e1o \u0111\u01b0\u1ee3c \u0111\u1ea7u t\u01b0 k\u1ef9 l\u01b0\u1ee1ng. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t ph\u1ed5 bi\u1ebfn trong c\u00e1c ng\u00e0nh nh\u01b0 m\u1ef9 ph\u1ea9m, th\u1eddi trang v\u00e0 th\u1ef1c ph\u1ea9m.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed7i feedback, d\u00f9 l\u00e0 v\u0103n b\u1ea3n hay h\u00ecnh \u1ea3nh, \u0111\u1ec1u mang m\u1ed9t th\u00f4ng \u0111i\u1ec7p r\u00f5 r\u00e0ng: th\u1ec3 hi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p th\u00f4ng tin qu\u00fd gi\u00e1 \u0111\u1ec3 doanh nghi\u1ec7p c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Cac_phong_cach_viet_feedback\"><\/span><b>3. C\u00e1c phong c\u00e1ch vi\u1ebft feedback<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Feedback kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c \u0111\u00e1nh gi\u00e1 trung th\u1ef1c, m\u00e0 c\u00f2n th\u1ec3 hi\u1ec7n phong c\u00e1ch v\u00e0 c\u00e1 t\u00ednh ri\u00eang c\u1ee7a ng\u01b0\u1eddi vi\u1ebft. M\u1ed9t s\u1ed1 phong c\u00e1ch ph\u1ed5 bi\u1ebfn c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Feedback h\u00e0i h\u01b0\u1edbc:<\/b><span style=\"font-weight: 400;\"> L\u00e0 nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c vi\u1ebft m\u1ed9t c\u00e1ch s\u00e1ng t\u1ea1o, vui nh\u1ed9n, \u0111\u00f4i khi k\u00e8m theo meme ho\u1eb7c h\u00ecnh \u1ea3nh g\u00e2y c\u01b0\u1eddi. Phong c\u00e1ch n\u00e0y th\u01b0\u1eddng thu h\u00fat nhi\u1ec1u s\u1ef1 ch\u00fa \u00fd v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh m\u1ebd. V\u00ed d\u1ee5: &#8220;Mua c\u00e1i \u00e1o m\u00e0 ng\u01b0\u1eddi y\u00eau nh\u00ecn th\u1ea5y khen m\u00e3i, b\u1ea3o mai mua th\u00eam c\u00e1i n\u1eefa cho anh m\u1eb7c th\u1eed!&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Feedback nghi\u00eam t\u00fac v\u00e0 chi ti\u1ebft:<\/b><span style=\"font-weight: 400;\"> \u0110\u00e2y l\u00e0 d\u1ea1ng ph\u1ea3n h\u1ed3i c\u00f3 t\u00ednh chuy\u00ean m\u00f4n cao, th\u01b0\u1eddng ch\u1ec9 ra r\u00f5 r\u00e0ng \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Ng\u01b0\u1eddi vi\u1ebft s\u1ebd ph\u00e2n t\u00edch k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 gi\u00fap nh\u00e0 cung c\u1ea5p c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Feedback ng\u1eafn g\u1ecdn:<\/b><span style=\"font-weight: 400;\"> Nh\u1eefng ph\u1ea3n h\u1ed3i ki\u1ec3u n\u00e0y th\u01b0\u1eddng r\u1ea5t s\u00fac t\u00edch, v\u00ed d\u1ee5: \u201cH\u00e0ng \u0111\u1eb9p, ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t, giao nhanh.\u201d<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">D\u00f9 phong c\u00e1ch vi\u1ebft nh\u01b0 th\u1ebf n\u00e0o, feedback v\u1eabn c\u1ea7n \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00e2n th\u1ef1c v\u00e0 truy\u1ec1n t\u1ea3i th\u00f4ng tin r\u00f5 r\u00e0ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 tr\u1ecb cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Feedback_thuong_duoc_su_dung_o_dau\"><\/span><b>4. Feedback th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u1edf \u0111\u00e2u?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Feedback c\u00f3 th\u1ec3 xu\u1ea5t hi\u1ec7n \u1edf nhi\u1ec1u n\u1ec1n t\u1ea3ng v\u00e0 l\u0129nh v\u1ef1c kh\u00e1c nhau.<\/span><\/p>\n<p><b>Feedback tr\u00ean s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed (TM\u0110T)<\/b><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-25674\" src=\"http:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/6-300x200.png\" alt=\"Feedback tr\u00ean s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed (TM\u0110T)\" width=\"684\" height=\"456\" title=\"\" srcset=\"https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/6-300x200.png 300w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/6-696x464.png 696w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/6-630x420.png 630w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/6.png 750w\" sizes=\"(max-width: 684px) 100vw, 684px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 Feedback Shopee, Lazada hay Tiki, feedback \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t \u201cb\u1eb1ng ch\u1ee9ng x\u00e1c th\u1ef1c\u201d v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Ng\u01b0\u1eddi mua th\u01b0\u1eddng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 sau khi nh\u1eadn h\u00e0ng, bao g\u1ed3m h\u00ecnh \u1ea3nh th\u1ef1c t\u1ebf, x\u1ebfp h\u1ea1ng sao v\u00e0 nh\u1eadn x\u00e9t chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m. Nh\u1eefng ph\u1ea3n h\u1ed3i n\u00e0y gi\u00fap ng\u01b0\u1eddi mua sau c\u00f3 c\u00e1i nh\u00ecn ch\u00e2n th\u1ef1c h\u01a1n tr\u01b0\u1edbc khi ra quy\u1ebft \u0111\u1ecbnh. \u0110\u1ed3ng th\u1eddi, ng\u01b0\u1eddi b\u00e1n c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eefng feedback t\u00edch c\u1ef1c \u0111\u1ec3 qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m v\u00e0 c\u1ea3i thi\u1ec7n d\u1ef1a tr\u00ean nh\u1eefng ph\u1ea3n h\u1ed3i ch\u01b0a t\u1ed1t.<\/span><\/p>\n<p><b>Feedback trong ng\u00e0nh l\u00e0m \u0111\u1eb9p<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ng\u00e0nh l\u00e0m \u0111\u1eb9p l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c \u0111\u1eb7c th\u00f9, n\u01a1i feedback kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 l\u1eddi nh\u1eadn x\u00e9t m\u00e0 c\u00f2n bao g\u1ed3m h\u00ecnh \u1ea3nh tr\u01b0\u1edbc v\u00e0 sau khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Feedback l\u00e0m t\u00f3c \u0111\u1eb9p:<\/b><span style=\"font-weight: 400;\"> Trong ng\u00e0nh l\u00e0m \u0111\u1eb9p, feedback th\u01b0\u1eddng l\u00e0 h\u00ecnh \u1ea3nh tr\u01b0\u1edbc v\u00e0 sau khi l\u00e0m t\u00f3c, k\u00e8m theo nh\u1eadn x\u00e9t v\u1ec1 tay ngh\u1ec1 c\u1ee7a th\u1ee3 l\u00e0m t\u00f3c v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Feedback n\u00e2ng m\u0169i, phun m\u00f4i:<\/b><span style=\"font-weight: 400;\"> Trong l\u0129nh v\u1ef1c th\u1ea9m m\u1ef9, feedback gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf v\u00e0 gi\u1ea3m b\u1edbt n\u1ed7i lo l\u1eafng khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/li>\n<\/ul>\n<p><b>Feedback tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Facebook, Instagram, v\u00e0 TikTok l\u00e0 nh\u1eefng n\u1ec1n t\u1ea3ng ph\u1ed5 bi\u1ebfn \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng chia s\u1ebb tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Feedback tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i th\u01b0\u1eddng bao g\u1ed3m h\u00ecnh \u1ea3nh, video v\u00e0 nh\u1eadn x\u00e9t chi ti\u1ebft. \u0110\u1eb7c bi\u1ec7t, t\u00ednh lan t\u1ecfa c\u1ee7a c\u00e1c n\u1ec1n t\u1ea3ng n\u00e0y gi\u00fap feedback d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn \u0111\u1ebfn nhi\u1ec1u ng\u01b0\u1eddi h\u01a1n, g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng danh ti\u1ebfng cho th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean v\u00e0 hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-25671\" src=\"http:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/3-300x200.png\" alt=\"Feedback tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i\" width=\"833\" height=\"555\" title=\"\" srcset=\"https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/3-300x200.png 300w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/3-696x464.png 696w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/3-630x420.png 630w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/3.png 750w\" sizes=\"(max-width: 833px) 100vw, 833px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">D\u00f9 xu\u1ea5t hi\u1ec7n \u1edf b\u1ea5t k\u1ef3 \u0111\u00e2u, feedback lu\u00f4n l\u00e0 ngu\u1ed3n th\u00f4ng tin quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, n\u00e2ng cao d\u1ecbch v\u1ee5 v\u00e0 c\u1ee7ng c\u1ed1 l\u00f2ng tin t\u1eeb kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u00f9 xu\u1ea5t hi\u1ec7n \u1edf \u0111\u00e2u, feedback lu\u00f4n l\u00e0 ngu\u1ed3n th\u00f4ng tin qu\u00fd gi\u00e1 gi\u00fap doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn v\u00e0 ph\u00e1t tri\u1ec3n.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Tam_quan_trong_cua_feedback_doi_voi_doanh_nghiep\"><\/span><b>5. T\u1ea7m quan tr\u1ecdng c\u1ee7a feedback \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Feedback kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n l\u00e0 k\u00eanh giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p thu h\u00fat kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m c\u00f3 \u0111\u00e1nh gi\u00e1 t\u1ed1t.<\/span><\/p>\n<p><strong>&gt;&gt;&gt; Xem th\u00eam:<\/strong><\/p>\n<p><strong><a href=\"https:\/\/infina.vn\/blog\/seo-t-la-gi\/\">SEO L\u00e0 G\u00ec? T\u1ed5ng Quan V\u1ec1 SEO Trong Marketing<\/a><\/strong><\/p>\n<p><strong><a href=\"https:\/\/infina.vn\/blog\/marketing-la-gi-digital-marketing-marketing-tools-t-la-gi\/\">Marketing l\u00e0 g\u00ec? V\u00ec sao ng\u00e0nh n\u00e0y hot<\/a><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, feedback c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u. Nh\u1eefng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng l\u00e0m minh ch\u1ee9ng thuy\u1ebft ph\u1ee5c cho ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Ng\u01b0\u1ee3c l\u1ea1i, ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, n\u1ebfu \u0111\u01b0\u1ee3c x\u1eed l\u00fd kh\u00e9o l\u00e9o, c\u00f3 th\u1ec3 bi\u1ebfn th\u00e0nh c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p ch\u1ee9ng minh s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 tinh th\u1ea7n c\u1ea7u ti\u1ebfn c\u1ee7a m\u00ecnh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, feedback c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap gia t\u0103ng s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. Khi c\u1ea3m th\u1ea5y \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng, kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 xu h\u01b0\u1edbng quay l\u1ea1i v\u00e0 ti\u1ebfp t\u1ee5c \u1ee7ng h\u1ed9 th\u01b0\u01a1ng hi\u1ec7u.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Chup_feedback_la_gi_Cach_viet_feedback_hay_Lam_the_nao_de_tao_ra_mot_feedback_chat_luong\"><\/span><b>6. Ch\u1ee5p feedback l\u00e0 g\u00ec? C\u00e1ch vi\u1ebft feedback hay? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t feedback ch\u1ea5t l\u01b0\u1ee3ng<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><b>Ch\u1ee5p feedback l\u00e0 g\u00ec?<\/b><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-25675\" src=\"http:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/7-300x200.png\" alt=\"Ch\u1ee5p feedback l\u00e0 g\u00ec?\" width=\"736\" height=\"490\" title=\"\" srcset=\"https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/7-300x200.png 300w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/7-696x464.png 696w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/7-630x420.png 630w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/7.png 750w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Ch\u1ee5p feedback l\u00e0 h\u00e0nh \u0111\u1ed9ng ghi l\u1ea1i h\u00ecnh \u1ea3nh ho\u1eb7c m\u00e0n h\u00ecnh c\u00e1c ph\u1ea3n h\u1ed3i, \u0111\u00e1nh gi\u00e1 t\u1eeb kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Nh\u1eefng h\u00ecnh \u1ea3nh n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3ng b\u00e1, t\u1ea1o ni\u1ec1m tin v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn.<\/span><\/p>\n<p><b>C\u00e1ch vi\u1ebft feedback hay? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t feedback ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/p>\n<p><span style=\"font-weight: 400;\">H\u00e3y c\u00f9ng h\u1ecdc c\u00e1ch vi\u1ebft m\u1ed9t feedback ch\u1ea5t l\u01b0\u1ee3ng theo nh\u1eefng h\u01b0\u1edbng d\u1eabn sau!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Th\u01b0\u1eddng nh\u1eefng feedback ch\u1ea5t l\u01b0\u1ee3ng s\u1ebd bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ch\u00e2n th\u1ef1c:<\/b><span style=\"font-weight: 400;\"> Feedback c\u1ea7n ph\u1ea3n \u00e1nh \u0111\u00fang tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chi ti\u1ebft:<\/b><span style=\"font-weight: 400;\"> M\u00f4 t\u1ea3 r\u00f5 nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>K\u00e8m h\u00ecnh \u1ea3nh ho\u1eb7c video:<\/b><span style=\"font-weight: 400;\"> H\u00ecnh \u1ea3nh ho\u1eb7c video minh h\u1ecda gi\u00fap t\u0103ng t\u00ednh thuy\u1ebft ph\u1ee5c cho feedback.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ng\u00f4n t\u1eeb l\u1ecbch s\u1ef1:<\/b><span style=\"font-weight: 400;\"> D\u00f9 l\u00e0 feedback ti\u00eau c\u1ef1c hay t\u00edch c\u1ef1c, vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef l\u1ecbch s\u1ef1 lu\u00f4n mang l\u1ea1i thi\u1ec7n c\u1ea3m.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 v\u1eady, doanh nghi\u1ec7p c\u0169ng n\u00ean khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i feedback th\u00f4ng qua c\u00e1c \u01b0u \u0111\u00e3i nh\u1ecf nh\u01b0 m\u00e3 gi\u1ea3m gi\u00e1 ho\u1eb7c qu\u00e0 t\u1eb7ng. Ngay l\u1eadp t\u1ee9c, b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng feedback ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb kh\u00e1ch h\u00e0ng, gia t\u0103ng uy t\u00edn c\u1eeda h\u00e0ng.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Nhung_luu_y_khi_doc_feedback\"><\/span><b>7. Nh\u1eefng l\u01b0u \u00fd khi \u0111\u1ecdc feedback:<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-25672\" src=\"http:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/4-300x200.png\" alt=\"Nh\u1eefng l\u01b0u \u00fd khi \u0111\u1ecdc feedback:\" width=\"839\" height=\"559\" title=\"\" srcset=\"https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/4-300x200.png 300w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/4-696x464.png 696w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/4-630x420.png 630w, https:\/\/infina.vn\/blog\/wp-content\/uploads\/2025\/01\/4.png 750w\" sizes=\"(max-width: 839px) 100vw, 839px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Feedback l\u00e0 c\u00f4ng c\u1ee5 quan tr\u1ecdng gi\u00fap kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 feedback \u0111\u1ec1u mang t\u00ednh ch\u00ednh x\u00e1c v\u00e0 kh\u00e1ch quan. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng \u0111i\u1ec3m c\u1ea7n l\u01b0u \u00fd khi \u0111\u1ecdc feedback:<\/span><\/p>\n<p><b>X\u00e1c minh t\u00ednh x\u00e1c th\u1ef1c c\u1ee7a feedback<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Kh\u00f4ng ph\u1ea3i feedback n\u00e0o c\u0169ng \u0111\u1ec1u ph\u1ea3n \u00e1nh \u0111\u00fang s\u1ef1 th\u1eadt. M\u1ed9t s\u1ed1 \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ea1o ra v\u1edbi m\u1ee5c \u0111\u00edch kh\u00f4ng trong s\u00e1ng, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh ch\u01a1i x\u1ea5u ho\u1eb7c ng\u01b0\u1eddi b\u00e1n t\u1ef1 t\u1ea1o feedback gi\u1ea3. Khi \u0111\u1ecdc feedback, ng\u01b0\u1eddi ti\u00eau d\u00f9ng n\u00ean ch\u00fa \u00fd \u0111\u1ebfn t\u00e0i kho\u1ea3n ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1, th\u1eddi gian \u0111\u0103ng t\u1ea3i v\u00e0 m\u1ee9c \u0111\u1ed9 chi ti\u1ebft c\u1ee7a ph\u1ea3n h\u1ed3i.<\/span><\/p>\n<p><b>Ch\u00fa \u00fd \u0111\u1ebfn s\u1ed1 l\u01b0\u1ee3ng v\u00e0 t\u1ef7 l\u1ec7 \u0111\u00e1nh gi\u00e1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u00f3 nhi\u1ec1u feedback t\u00edch c\u1ef1c v\u00e0 t\u1ef7 l\u1ec7 \u0111\u00e1nh gi\u00e1 cao th\u01b0\u1eddng \u0111\u00e1ng tin c\u1eady h\u01a1n. Tuy nhi\u00ean, c\u0169ng c\u1ea7n l\u01b0u \u00fd xem c\u00e1c ph\u1ea3n h\u1ed3i \u0111\u00f3 c\u00f3 b\u1ecb l\u1eb7p \u0111i l\u1eb7p l\u1ea1i hay c\u00f3 d\u1ea5u hi\u1ec7u b\u1ea5t th\u01b0\u1eddng kh\u00f4ng. M\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng &#8220;feedback \u1ea3o&#8221; \u0111\u1ec3 t\u0103ng \u0111\u1ed9 tin c\u1eady gi\u1ea3 t\u1ea1o.<\/span><\/p>\n<p><b>T\u1eadp trung v\u00e0o c\u00e1c \u0111\u00e1nh gi\u00e1 chi ti\u1ebft<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng feedback chi ti\u1ebft, c\u1ee5 th\u1ec3 th\u01b0\u1eddng mang l\u1ea1i gi\u00e1 tr\u1ecb tham kh\u1ea3o cao h\u01a1n. V\u00ed d\u1ee5, m\u1ed9t \u0111\u00e1nh gi\u00e1 t\u1ed1t s\u1ebd \u0111\u1ec1 c\u1eadp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf, nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u00e0 h\u1ea1n ch\u1ebf c\u1ee5 th\u1ec3 c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. Ng\u01b0\u1ee3c l\u1ea1i, nh\u1eefng ph\u1ea3n h\u1ed3i chung chung nh\u01b0 \u201cT\u1ed1t l\u1eafm\u201d hay \u201cT\u1ec7 qu\u00e1\u201d m\u00e0 kh\u00f4ng c\u00f3 th\u00f4ng tin c\u1ee5 th\u1ec3 th\u00ec \u0111\u1ed9 tin c\u1eady th\u01b0\u1eddng kh\u00f4ng cao.<\/span><\/p>\n<p><b>Xem x\u00e9t nhi\u1ec1u g\u00f3c nh\u00ecn kh\u00e1c nhau<\/b><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 hi\u1ebfm khi n\u00e0o nh\u1eadn \u0111\u01b0\u1ee3c 100% ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c. Do \u0111\u00f3, ng\u01b0\u1eddi \u0111\u1ecdc c\u1ea7n xem x\u00e9t c\u1ea3 feedback t\u1ed1t v\u00e0 kh\u00f4ng t\u1ed1t \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n. \u0110\u00f4i khi, m\u1ed9t ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c c\u00f3 th\u1ec3 ch\u1ec9 l\u00e0 do hi\u1ec3u l\u1ea7m ho\u1eb7c k\u1ef3 v\u1ecdng kh\u00f4ng ph\u00f9 h\u1ee3p t\u1eeb ph\u00eda ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n<p><b>T\u00ecm ki\u1ebfm ph\u1ea3n h\u1ed3i t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1eebng ch\u1ec9 t\u1eadp trung v\u00e0o m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem th\u00eam feedback tr\u00ean s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, m\u1ea1ng x\u00e3 h\u1ed9i, trang web ch\u00ednh th\u1ee9c c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. Vi\u1ec7c tham kh\u1ea3o t\u1eeb nhi\u1ec1u ngu\u1ed3n mi\u1ec5n ph\u00ed gi\u00fap c\u00f3 c\u00e1i nh\u00ecn \u0111a chi\u1ec1u v\u00e0 \u0111\u00e1ng tin c\u1eady h\u01a1n.<\/span><\/p>\n<p><b>Ch\u00fa \u00fd \u0111\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb doanh nghi\u1ec7p<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1ch doanh nghi\u1ec7p ph\u1ea3n h\u1ed3i feedback c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng. M\u1ed9t th\u01b0\u01a1ng hi\u1ec7u uy t\u00edn s\u1ebd x\u1eed l\u00fd c\u00e1c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p, minh b\u1ea1ch v\u00e0 s\u1eb5n s\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, th\u1ec3 hi\u1ec7n tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m v\u00e0 cam k\u1ebft c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p><b>Hi\u1ec3u r\u00f5 v\u1ec1 h\u00ecnh th\u1ee9c seeding feedback<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Seeding feedback l\u00e0 h\u00ecnh th\u1ee9c doanh nghi\u1ec7p ho\u1eb7c ng\u01b0\u1eddi b\u00e1n h\u00e0ng ch\u1ee7 \u0111\u1ed9ng t\u1ea1o ra c\u00e1c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c tr\u00ean n\u1ec1n t\u1ea3ng online \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. Seeding th\u01b0\u1eddng xu\u1ea5t hi\u1ec7n tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 c\u00e1c di\u1ec5n \u0111\u00e0n. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea7n ph\u00e2n bi\u1ec7t r\u00f5 gi\u1eefa feedback th\u1eadt v\u00e0 feedback \u0111\u01b0\u1ee3c seeding. Feedback seeding th\u01b0\u1eddng c\u00f3 d\u1ea5u hi\u1ec7u nh\u01b0 t\u00e0i kho\u1ea3n m\u1edbi t\u1ea1o, n\u1ed9i dung l\u1eb7p \u0111i l\u1eb7p l\u1ea1i ho\u1eb7c thi\u1ebfu tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Feedback l&agrave; g&igrave;? Kh&aacute;i ni&#7879;m, c&aacute;ch s&#7917; d&#7909;ng v&agrave; vai tr&ograve; c&#7911;a feedback Feedback l&agrave; thu&#7853;t ng&#7919; ch&#7881; ph&#7843;n h&#7891;i, &#273;&aacute;nh gi&aacute; ho&#7863;c g&oacute;p &yacute; t&#7915; c&aacute; nh&acirc;n ho&#7863;c t&#7893; ch&#7913;c v&#7873; m&#7897;t s&#7843;n ph&#7849;m, d&#7883;ch v&#7909; ho&#7863;c tr&#7843;i nghi&#7879;m c&#7909; th&#7875;. Trong ti&#7871;ng Vi&#7879;t, feedback th&#432;&#7901;ng &#273;&#432;&#7907;c hi&#7875;u l&agrave; ph&#7843;n h&#7891;i ho&#7863;c g&oacute;p [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":25669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1328],"tags":[],"class_list":{"0":"post-25668","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-kien-thuc-thu-vi"},"_links":{"self":[{"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/posts\/25668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/comments?post=25668"}],"version-history":[{"count":0,"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/posts\/25668\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/media\/25669"}],"wp:attachment":[{"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/media?parent=25668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/categories?post=25668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infina.vn\/blog\/wp-json\/wp\/v2\/tags?post=25668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}